Chris Ring

Chris Ring is the Nation Sales Representative for NACM’s Secured Transaction Services and he specializes in assisting credit professionals secure their receivables using Mechanic’s Lien Laws and Article 9 of the Uniform Commercial Code. Chris consults with companies on a daily basis leading them to find the best way to use these credit tools to assure that they are in the best possible position to get paid. Since 2002, Chris has completed seminars on both Mechanic’s Liens and UCC Filings for companies, NACM Affiliate Credit Conferences, NACM Industry Credit Groups, CFDD Meetings, and NACM’s Secured Transaction Services seminars.

Diana Crowe

As the Regional Director for NACM Southwest, Diana draws upon her experience as a credit manager, her deep understanding of collections and deductions management, and her customer/member-centric style to support the NACM membership. In addition to her operational experience, she is a sought after speaker and presenter, drawing upon her strong background in training and education. Diana has enjoyed leading webinars and on-site sessions on a wide variety of topics for many NACM industry credit groups, conferences, and at NACM’s Credit Congress. From a credit management position in plumbing and electrical supply, Diana went on to work for IAB Solutions and HighRadius before joining NACM Southwest. Diana holds a BS in Organizational Management.

Gina Calabrese Sylvester

Gina Calabrese Sylvester, CMP, CGA is Executive Vice President of NACM Tampa, Inc. Gina began her NACM Tampa career in 1991 as a local Credit Group Administrator and was promoted to National Group Coordinator in 1993. As NACM Tampa continued to develop its Credit Management System (CMS) software, Gina’s knowledge and deep understanding of member needs became key as she accepted the responsibility of managing the CMS-NACM Affiliate relationship on behalf of NACM Tampa in 1998.



Mabel Luen

Mabel Luen is Western Regional Director for International Insurance Services at Meridian Finance Group, a company providing credit, insurance, and trade finance tools that exporters use to expand their international sales. A graduate of Temple University (BBA in Accounting and International Business), Mabel has many years of experience in the financial services sector. Prior to Meridian Finance Group, she was with Morgan Stanley and before that she worked in the retail and automotive industries. Mabel and her colleagues at Meridian have received the President’s “E” Award, and honors from the Export-Import Bank of the U.S. and the U.S. Department of Commerce, in recognition of Meridian’s contributions to international trade.

Michael Rapp

Michael Rapp, Director of the Public Speaking Course at San Diego State University is a full-time lecturer in the School of Communication at SDSU. He earned his M.A. and B.A. degrees in Communication from San Diego State University. He has been teaching in the School of Communication since 2001. Michael serves as Director of the COMM 103 Course. His areas of interest center on Interviewing, Public Speaking, Interpersonal Skills, and Communication Competence. Michael also serves as a Consultant/Independent Contractor to various Consulting groups and organizations around San Diego County.

Rick Weisman, CCE

Rick Weisman, CCE, has been with Graybar Electric Co Inc., an international electrical-commdata distributor, since 1979. During his lengthy career, he has worked with customers in Alaska, Washington, Idaho, Oregon, and Hawaii. His average annual A/R load exceeds $100 million.


Rick began with Graybar by working in the Seattle warehouse and moved into the credit dept in March 1980. He transferred to Spokane, as financial manager, in 1982. In 1995 Graybar moved Rick and his family to Vancouver WA. He currently manages the credit for Portland, Beaverton, Eugene and Honolulu branches. Rick has been active with NACM in Seattle, Spokane and Portland and was NACM board chairman in Spokane and Portland. He acted as Western Regional Director on the NACM National Board from 2012-2015. Most recently Rick has been part of the board of directors of NACM Commercial Services Foundation.

Ronald A. Clifford, Esq.

Ronald A. Clifford is a partner at Blakeley LLP. Mr. Clifford joined the firm in 2007 and focuses his practice on creditor’s rights and bankruptcy. Mr. Clifford has extensive experience representing creditors both in and out of court and throughout the country. He regularly represents creditors individually in bankruptcy cases, as well as collectively as counsel to creditor committees. He also regularly represents creditors in non-bankruptcy commercial litigation and out of court insolvency proceedings.

Christopher Rios

Christopher brings over 20 years of financial operations experience to the Finance Solutions team at Dun & Bradstreet. He has experience across various industries including manufacturing, services, and security with a focus on organizational development and resourcing; strategic planning and technology management to build a global shared services model for finance operations.

Erin Bair

Erin Bair is the founder of Phoenix Consulting, where she offers professional and leadership coaching to individuals in the Portland metro area. Prior to launching her own business, she served as a VP and a Director at two successful consulting firms, where she worked with leaders in all stages of their careers regarding individual, interpersonal, organizational and board development. She also serves as President-Elect of the Board of the Association of Talent Development, Cascadia Chapter. Prior to her work in organization development, Erin worked as an attorney in the nonprofit sector and has continued to support nonprofits through multiple pro bono projects. Erin received her B.A. from UCLA and her J.D. from Loyola Law School, Los Angeles. 

Jackie Mulligan

Jackie Mulligan is the Customer Credit Operations Finance Senior Director at Procter and Gamble.  She leads the North America Credit Organization and is P&G’s global process owner for Customer Credit Management. She is also responsible for P&G’s North America Accounts Receivable Strategy work and the Company’s Global DSO Forecast.  She just completed her 29th year with P&G and her expertise is recognized and rewarded internally through her appointment to the Company’s CFO Circle Program as CFO Circle Expert. 

Matt Fluegge

Matt Fluegge is a Certified Payments Professional and Executive Consultant with Worldpay, formerly known as Vantiv. Vantiv acquired Worldpay in 2018 and has changed its name to Worldpay due to its global recognition. Worldpay is the nation’s largest acquirer, processing more purchase transactions than any other processor. Matt has been with the company for 17 years and specializes in credit card acceptance and payment processing in the Business-to-Business industries. He has a Business Administration degree in Finance and manages Worldpay’s 21-year partnership with the NACM and UTA. Through the NACM-UTA Program, Matt works one-on-one with members to provide payment processing services that simplify payments and improve efficiency, security, and income.

Michael Williams

A familiar face within the NACM for the past 22 years, Michael has partnered with NACM Members of all sizes to introduce creative solutions for third party payment processing efficiencies and system integrations. 

Michael is a conference speaker, round table expert, and NACM certification curriculum and Credit Magazine contributor and is always enthusiastic in sharing his knowledge with the NACM Membership!

Rod Wheeland, CCE

Rod Wheeland worked for NACM Commercial Services and predecessor companies for 24 years. Before coming to NACM in 1995, he was general credit manager for Pendleton Woolen Mills. Rod served for seven years on the NACM Northwest Board of Directors, which he chaired in 1991-92. He is past chairman of the National Presidents Credit Council (Riemer), an association of present and past presidents of national industry credit groups, and past chairman of the NACM Affiliate Secretarial Council, which represents NACM Affiliates on the NACM National Board of Directors. Rod has a master’s degree from York University in Toronto, achieved the CCE certification in 1991,and the CAE in 2007.

Scott Blakely, Esq.

Scott Blakeley is a founder of Blakeley LLP, where he advises companies around the United States and Canada regarding creditors’ rights, commercial law, e-commerce and bankruptcy law. He was selected as one of the 50 most influential people in commercial credit by Credit Today. He is contributing editor for NACM’s Credit Manual of Commercial Law, contributing editor for American Bankruptcy Institute’s Manual of Reclamation Laws, and author of A History of Bankruptcy Preference Law, published by ABI. Credit Research Foundation has published his manuals entitled The Credit Professional’s Guide to Bankruptcy, Serving On A Creditors’ Committee and Commencing An Involuntary Bankruptcy Petition. 

Dave Rosenberg

As a Naval Officer, Dave flew the first U.S. Navy mission in support of Operation Desert Shield.  Having been the president of several companies, Dave understands the difficulties of managing tasks and personnel. Now he is on a mission to replace TGI Friday with TGI Monday. Dave is a business coach, author of “Locked On Leadership: The Tactical Business Guide to Creating a Culture of Consistency, Courage, and Caring” and the founder and principal at Locked On Leadership, a consulting firm that focuses on practical tactical leadership skills that yield results.  He is a Certified Professional Behavioral and Driving Forces Analyst and has worked with over 100 companies in across the country arming them to achieve sustained and managed growth.

Gary Mendell

Gary Mendell is President of Meridian Finance Group, a company providing credit, insurance, and trade finance tools that companies use to expand their U.S. and international sales. 


A graduate of the University of Pennsylvania in 1976, Gary has over 40 years of experience in domestic and international sales, distribution, and finance. 


Prior to Meridian Finance Group, he held positions managing international business development for companies in the pharmaceutical, aerospace, and plastics industries. 

Jason Torf

Jason M. Torf is a partner in Ice Miller’s Bankruptcy and Financial Restructuring
Group. Jason focuses his practice on helping companies dealing with financially
troubled customers and other counterparties to maximize their recovery and minimize their risk. In Jason’s creditor-focused bankruptcy practice, he is a creative thinker who considers possible avenues for higher priority claims and better recoveries that might otherwise not be apparent. Jason devises and implements strategies to accomplish the goal of maximizing recovery for creditor-side clients, sometimes through negotiation after creating leverage through a court filing and other times
through litigation in the bankruptcy court.

Matthew MacNeil

Matthew MacNeil has been involved in sales taxes for the last 20 years. He is currently the Director of Solutions Engineering at Avalara Inc. He is one of the original founders of the Certcapture line of products in Avalara, that was originally developed under his company, Tax Technology Services. He is a graduate of Tulane University and Purdue University. When not talking about Sales Tax, he enjoys a good beer from his other venture, Clouds Brewing, a regional beer manufacturer and brewpub chain. 

Neal Otto

Jumpstart’s founder and primary trainer, Neal is a lifelong educator and learner. Neal is a former high school teacher and administrator having worked in schools in Oregon and abroad. Since 1992, his focus has been on helping organizations utilize the Microsoft tools that they’ve paid for in a more efficient and effective manner.


Neal is known for his broad knowledge of an extensive array of software and his ability to connect with students of all abilities and styles. He has a particular passion for efficiency. . . many times to the chagrin of his family. He is a member and sponsor of the Association for Talent Development and numerous other formal and informal groups. Participation in these organizations keeps Jump-start focused on new technology and workforce issues.

Romelio Hernandez

Romelio Hernandez is President of HMH Legal, a professional corporation specialized in credit and collection services in Mexico and Latin America. He is based in Tijuana, Baja California, México, where he works with foreign exporting companies and collection agencies assisting them with their out-of-court and legal collection efforts throughout Mexico and Latin America. His litigation experience of 20 years and exposure to international commercial law has allowed him to provide guidance to foreign companies in mitigating the various risks of selling international. Romelio graduated from Universidad Autónoma de Baja California and was admitted to practice law in Mexico since 1997. Romelio holds a Masters’ Degree in Comparative Law (LL.M.) from the University of San Diego School of Law (2011).

Wanda Borges, Esq.

Wanda Borges, Esq. is the principal member of Borges & Associates, LLC, a law firm based in Syosset, New York. For more than thirty-five years, Ms. Borges has concentrated her practice on commercial litigation and creditors’ rights in bankruptcy matters, representing corporate clients and creditors’ committees throughout the United States in Chapter 11 proceedings, out-of-court settlements, commercial transactions, and preference litigation.

© 2020 by NACM Commercial Services

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