Brett Hanft, CBA

Brett M. Hanft, CBA, Credit Manager at American International Forest Products, LLC, has 32 years of credit experience, including the last 21 years in the lumber industry.  He earned an Associate degree from Southern Oregon State College in 1986 and a Bachelor’s degree in Business/Economics from Willamette University in 1988.  Brett received his Credit Business Associate (CBA) designation in 1991.  Through his active and consistent involvement with NACM and CFDD, Brett continues to remain an active and participative member in both credit organizations.  He has received recognition as the NACM Local and National CBA Designation of Excellence recipient, CFDD Portland Chapter and CFDD National Distinguished Member Achievement Award recipient.

Dave Rosenberg

As a Naval Officer, Dave flew the first U.S. Navy mission in support of Operation Desert Shield.  Having been the president of several companies, Dave understands the difficulties of managing tasks and personnel. Now he is on a mission to replace TGI Friday with TGI Monday. Dave is a business coach, author of “Locked On Leadership: The Tactical Business Guide to Creating a Culture of Consistency, Courage, and Caring” and the founder and principal at Locked On Leadership, a consulting firm that focuses on practical tactical leadership skills that yield results.  He is a Certified Professional Behavioral and Driving Forces Analyst and has worked with over 100 companies in across the country arming them to achieve sustained and managed growth.

Erin Bair

Erin Bair is the founder of Phoenix Consulting, where she offers professional and leadership coaching to individuals in the Portland metro area. Prior to launching her own business, she served as a VP and a Director at two successful consulting firms, where she worked with leaders in all stages of their careers regarding individual, interpersonal, organizational and board development. She also serves as President-Elect of the Board of the Association of Talent Development, Cascadia Chapter. Prior to her work in organization development, Erin worked as an attorney in the nonprofit sector and has continued to support nonprofits through multiple pro bono projects. Erin received her B.A. from UCLA and her J.D. from Loyola Law School, Los Angeles. 

Jackie Mulligan

Jackie Mulligan is the Customer Credit Operations Finance Senior Director at Procter and Gamble.  She leads the North America Credit Organization and is P&G’s global process owner for Customer Credit Management. She is also responsible for P&G’s North America Accounts Receivable Strategy work and the Company’s Global DSO Forecast.  She just completed her 29th year with P&G and her expertise is recognized and rewarded internally through her appointment to the Company’s CFO Circle Program as CFO Circle Expert. 

Mabel Luen

Mabel Luen is Western Regional Director for International Insurance Services at Meridian Finance Group, a company providing credit, insurance, and trade finance tools that exporters use to expand their international sales. A graduate of Temple University (BBA in Accounting and International Business), Mabel has many years of experience in the financial services sector. Prior to Meridian Finance Group, she was with Morgan Stanley and before that she worked in the retail and automotive industries. Mabel and her colleagues at Meridian have received the President’s “E” Award, and honors from the Export-Import Bank of the U.S. and the U.S. Department of Commerce, in recognition of Meridian’s contributions to international trade.

Michael Williams

A familiar face within the NACM for the past 22 years, Michael has partnered with NACM Members of all sizes to introduce creative solutions for third party payment processing efficiencies and system integrations. 

Michael is a conference speaker, round table expert, and NACM certification curriculum and Credit Magazine contributor and is always enthusiastic in sharing his knowledge with the NACM Membership!

Rod Wheeland, CCE

Rod Wheeland served as President of NACM Commercial Services and predecessor companies for twenty-one years and for two years as CEO. He has worked in and around trade credit for four decades, and before coming to NACM in 1995, he was Corporate Credit Manager for Pendleton. Rod served for seven years on the NACM Commercial Services Board of Directors, which he chaired in 1991-92. He chaired the National Presidents Credit Council (Riemer), an association of present and past presidents of eighty national industry credit groups, and he’s a past chairman of the NACM Affiliate Secretarial Council, which represents NACM Affiliates on the NACM National Board of Directors. Rod has a master’s degree from York University in Toronto, a bachelor’s degree from Eastern Washington University in Spokane, and achieved CCE certification in 1991 and the CAE in 2007.

Scott Blakely, Esq.

Scott Blakeley is a founder of Blakeley LLP, where he advises companies around the United States and Canada regarding creditors’ rights, commercial law, e-commerce and bankruptcy law. He was selected as one of the 50 most influential people in commercial credit by Credit Today. He is contributing editor for NACM’s Credit Manual of Commercial Law, contributing editor for American Bankruptcy Institute’s Manual of Reclamation Laws, and author of A History of Bankruptcy Preference Law, published by ABI. Credit Research Foundation has published his manuals entitled The Credit Professional’s Guide to Bankruptcy, Serving On A Creditors’ Committee and Commencing An Involuntary Bankruptcy Petition. 

Andrea Mostafa, LCB, CCS

Licensed Customs Broker
Certified Customs Specialist
34 Years Industry Experience
DHL- Director Of Customs Business Development East Region
20 Years DHL Global Forwarding Experience
DHL -Director of Regulatory Compliance East Region
Professional Affiliations
National Customs Brokers & Freight Forwarders Association (NCBFAA)
Baltimore Customs Brokers Association

Chris Ring

Chris Ring is the Nation Sales Representative for NACM’s Secured Transaction Services and he specializes in assisting credit professionals secure their receivables using Mechanic’s Lien Laws and Article 9 of the Uniform Commercial Code. Chris consults with companies on a daily basis leading them to find the best way to use these credit tools to assure that they are in the best possible position to get paid. Since 2002, Chris has completed seminars on both Mechanic’s Liens and UCC Filings for companies, NACM Affiliate Credit Conferences, NACM Industry Credit Groups, CFDD Meetings, and NACM’s Secured Transaction Services seminars.

Debora Diamond-Burt,

Debora Diamond-Burt, CCE, CICP, Credit Manager at Schnitzer Steel Industries Inc. who is a global leader in the metals recycling industry.  Debora has over 20 years of experience in Credit and has been with Schnitzer Steel for 13 years.  Her current responsibilities include managing all aspects of credit and accounts receivable for the company.  She earned an Associate degree from Clark College in Vancouver, Washington and a Bachelor of Science degree in Accounting from Linfield University in McMinnville, Oregon in 2014.  Debora received the Certified International Credit Professional (CICP) designation in 2012 and the Certified Credit Executive (CCE) designation in 2015.  

Gary Mendell

Gary Mendell is President of Meridian Finance Group, a company providing credit, insurance, and trade finance tools that companies use to expand their U.S. and international sales. 


A graduate of the University of Pennsylvania in 1976, Gary has over 40 years of experience in domestic and international sales, distribution, and finance. 


Prior to Meridian Finance Group, he held positions managing international business development for companies in the pharmaceutical, aerospace, and plastics industries. 

Jason Torf

Jason M. Torf is a partner in Ice Miller’s Bankruptcy and Financial Restructuring
Group. Jason focuses his practice on helping companies dealing with financially
troubled customers and other counterparties to maximize their recovery and minimize their risk. In Jason’s creditor-focused bankruptcy practice, he is a creative thinker who considers possible avenues for higher priority claims and better recoveries that might otherwise not be apparent. Jason devises and implements strategies to accomplish the goal of maximizing recovery for creditor-side clients, sometimes through negotiation after creating leverage through a court filing and other times
through litigation in the bankruptcy court.

Matt Fluegge

Matt Fluegge is a Certified Payments Professional and Executive Consultant with Worldpay, formerly known as Vantiv. Vantiv acquired Worldpay in 2018 and has changed its name to Worldpay due to its global recognition. Worldpay is the nation’s largest acquirer, processing more purchase transactions than any other processor. Matt has been with the company for 17 years and specializes in credit card acceptance and payment processing in the Business-to-Business industries. He has a Business Administration degree in Finance and manages Worldpay’s 21-year partnership with the NACM and UTA. Through the NACM-UTA Program, Matt works one-on-one with members to provide payment processing services that simplify payments and improve efficiency, security, and income.

Neal Otto

Jumpstart’s founder and primary trainer, Neal is a lifelong educator and learner. Neal is a former high school teacher and administrator having worked in schools in Oregon and abroad. Since 1992, his focus has been on helping organizations utilize the Microsoft tools that they’ve paid for in a more efficient and effective manner.


Neal is known for his broad knowledge of an extensive array of software and his ability to connect with students of all abilities and styles. He has a particular passion for efficiency. . . many times to the chagrin of his family. He is a member and sponsor of the Association for Talent Development and numerous other formal and informal groups. Participation in these organizations keeps Jump-start focused on new technology and workforce issues.

Romelio Hernandez

Romelio Hernandez is President of HMH Legal, a professional corporation specialized in credit and collection services in Mexico and Latin America. He is based in Tijuana, Baja California, México, where he works with foreign exporting companies and collection agencies assisting them with their out-of-court and legal collection efforts throughout Mexico and Latin America. His litigation experience of 20 years and exposure to international commercial law has allowed him to provide guidance to foreign companies in mitigating the various risks of selling international. Romelio graduated from Universidad Autónoma de Baja California and was admitted to practice law in Mexico since 1997. Romelio holds a Masters’ Degree in Comparative Law (LL.M.) from the University of San Diego School of Law (2011).

Wanda Borges, Esq.

Wanda Borges, Esq. is the principal member of Borges & Associates, LLC, a law firm based in Syosset, New York. For more than thirty-five years, Ms. Borges has concentrated her practice on commercial litigation and creditors’ rights in bankruptcy matters, representing corporate clients and creditors’ committees throughout the United States in Chapter 11 proceedings, out-of-court settlements, commercial transactions, and preference litigation.

Richard Coleman, LCB, CCS

Licensed Customs Broker
Certified Customs Specialist
DHL - Director, Business Development, Customs Brokerage - South East Region
14 Years Industry Experience - Freight Forwarding / Customs Brokerage
Professional Affiliations (Memberships)
National Customs Brokers & Freight Forwarders Association (NCBFAA)
TN-China Network

Christopher Rios

Christopher brings over 20 years of financial operations experience to the Finance Solutions team at Dun & Bradstreet. He has experience across various industries including manufacturing, services, and security with a focus on organizational development and resourcing; strategic planning and technology management to build a global shared services model for finance operations.

Diana Crowe

As the Regional Director for NACM Southwest, Diana draws upon her experience as a credit manager, her deep understanding of collections and deductions management, and her customer/member-centric style to support the NACM membership. In addition to her operational experience, she is a sought after speaker and presenter, drawing upon her strong background in training and education. Diana has enjoyed leading webinars and on-site sessions on a wide variety of topics for many NACM industry credit groups, conferences, and at NACM’s Credit Congress. From a credit management position in plumbing and electrical supply, Diana went on to work for IAB Solutions and HighRadius before joining NACM Southwest. Diana holds a BS in Organizational Management.

Gina Calabrese Sylvester

Gina Calabrese Sylvester, CMP, CGA is Executive Vice President of NACM Tampa, Inc. Gina began her NACM Tampa career in 1991 as a local Credit Group Administrator and was promoted to National Group Coordinator in 1993. As NACM Tampa continued to develop its Credit Management System (CMS) software, Gina’s knowledge and deep understanding of member needs became key as she accepted the responsibility of managing the CMS-NACM Affiliate relationship on behalf of NACM Tampa in 1998.



Lauren Miller

Lauren Miller is the Senior Director of Credit and Compliance Related Services for Conair Corporation. She has been with the company for 14 years and her current responsibilities include managing all aspects of credit and account receivables for all corporate accounts located in the US and Asia.  Lauren is a member of various credit organizations and currently holds the positon of Chairperson of NACM's North American Retail Credit Group. Lauren holds a Bachelor of Arts degree in Communications and Marketing and a MBA from Rider University.

Michael Rapp

Michael Rapp is currently the Director of the Public Speaking Course (Communication 103) at San Diego State University where he teaches the theory of Communication and Public Speaking to 5 Large Lectures while managing 30 Graduate Teaching Associates (GTAs) who teach the 100 break-out sections.  He has been teaching as a Lecturer in the School of Communication at SDSU since 2001.  Michael has taught classes on Public Speaking, Interpersonal Communication, Communication in Professional Settings, Organizational Communication, Gender and Interaction, and Relational Communication.

Rick Weisman, CCE

Rick Weisman, CCE, has been with Graybar Electric Co Inc., an international electrical-commdata distributor, since 1979. During his lengthy career, he has worked with customers in Alaska, Washington, Idaho, Oregon, and Hawaii. His average annual A/R load exceeds $100 million.


Rick began with Graybar by working in the Seattle warehouse and moved into the credit dept in March 1980. He transferred to Spokane, as financial manager, in 1982. In 1995 Graybar moved Rick and his family to Vancouver WA. He currently manages the credit for Portland, Beaverton, Eugene and Honolulu branches. Rick has been active with NACM in Seattle, Spokane and Portland and was NACM board chairman in Spokane and Portland. He acted as Western Regional Director on the NACM National Board from 2012-2015. Most recently Rick has been part of the board of directors of NACM Commercial Services Foundation.

Ronald A. Clifford, Esq.

Ronald A. Clifford is a partner at Blakeley LLP. Mr. Clifford joined the firm in 2007 and focuses his practice on creditor’s rights and bankruptcy. Mr. Clifford has extensive experience representing creditors both in and out of court and throughout the country. He regularly represents creditors individually in bankruptcy cases, as well as collectively as counsel to creditor committees. He also regularly represents creditors in non-bankruptcy commercial litigation and out of court insolvency proceedings.

Rob Hanus

Rob Hanus is currently the Manager, Credit and Collections at Honigman LLP in Detroit, Michigan.  He is responsible for all aspects of the credit function.
Prior to joining Honigman in 2018, Rob spent 9 years at Carhartt, Inc. as Credit and Accounts Receivable Manager.  From 1991 to 2009 he held various credit management positions with the Charles Levy Circulating Company, Ames Taping Tools, Turner Home Entertainment, Wellington Leisure Products and Fiskars Brands.

© 2020 by NACM Commercial Services

  • Grey Facebook Icon
  • Grey Twitter Icon
  • LinkedIn