Program Sessions


Week 1


You Can't Lie to Me

Janine Driver  - Body Language Institute

10:00  - 11:00 a.m. PT 

From Janine Driver’s best-selling book YOU CAN’T LIE TO ME simple secrets that will perfect your inner lie detector (or BS Barometer) and ban liars from your life, so you can feel more confident and enjoy more trusting relationships: 
This step-by-step fool proof program will: 

  • Uncover the biggest communication challenges your most difficult customers, employees, family and friends bring to the table—and get to the truth.

  • Expose fibs in e-mails, Facebook, over the phone, and in person and always have the upper-hand in any situation – professionally or personally 

  • Accelerate your relationships and sales: get your boss’ attention with these little tips

  • Protect your children from predators and guard aging loved ones—and their nest eggs –from unscrupulous con artists

  •  Practice what to do or how to respond if you spot fear, disgust, or uncertainty and stop leaving thousands of dollars on the table

  • Ask Powerful Questions: Asking the right questions when someone exudes a hot spot so to turn around something that is going badly. A great way to turn a situation around is by simply stating, “Maybe I’m wrong here, but it seems to me…”

Week 2


Anatomy of a Mechanics Lien Lawsuit 
sponsored by: OneCreditSource

Chris Ng  - Gibbs Giden Locher Turner Senet & Wittbrodt LLP

10:00  - 11:00 a.m. PT 

What happens when a lien, stop payment notice, or bond claim doesn’t settle before you need to file a lawsuit? Attend this session and find out!  Learn how to manage your lien, stop payment notice and bond rights through the litigation process. This session will include steps to take at each phase of the lien, stop payment notice, or bond claim process to protect suppliers’ rights.

week 3

SEPT. 15

Working with the C-Suite 

Darrell Horton, ICCE  - Litigation Services

10:00  - 11:00 a.m. PT 

Growing relationships with upper management can help elevate you and your credit department. Gain insight and best practices to work more closely with C-suite management and to develop a partnership with your firm’s top executives.


SEPT. 22

Ironclad Credit Applications
Sponsored By: Dun & Bradstreet

Scott Blakley, Esq. - Blakeley LLP

10:00  - 11:00 a.m. PT 

As a result of the pandemic, credit teams are dealing with an increase in customers' past due P.O's and maturing invoices, finding accommodative responses to preserve the credit relationship.   As we emerge from the pandemic, a credit application and supply contract can be central to setting forth the credit teams' rights and limit credit risk.  What strategies can the credit team consider to protect from credit loss and a customer's terms pushback? The coronavirus and the financial risk:


  • Distinction between the credit application and supply contract, including P.O's, Invoices and POD's

  • What your credit application and supply contract should include to form a binding contract

  • Credit application and supply contract as:

    • Source of information (trade and bank references)

    • Response to a customer's Covid Terms Pushback

  • Winning the battle of the forms: conflicts with the credit application and supply contract, P.O's, invoices and order acknowledgements

  • Key Terms & Conditions

  • The Equal Credit Opportunity act, the Fair Credit Reporting Act and Privacy Laws

  • Article 2 remedies from termination: credit terms, stopping goods in transit, reclamation, and resale of goods

  • Supply contract and a customer's bankruptcy


SEPT. 29

How to Determine the Proper Risk and Exposure Without Financials
sponsored by: United TranzActions

Ed Bell  - W. W. Grainger

10:00  - 11:00 a.m. PT 

Credit professionals don’t always have the benefit of financials when trying to determine company risk and exposure. Learn about the tools and options available to help you determine the appropriate credit limit. Discussion points include the credit review process, including what information you need, sources of information and steps to complete the review process.

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